Telkom is useless.

Telkom is unwilling to assist in resolving my upgrade request. Below is a detail report of the problem. When I phoe on 16/08/2019 I get told that due to high call volume I can not be assisted and they will phone me back. Many promises was made in the last week that telkom will phone back which newer happens. PLEASE RESOLVE MY REQUEST.

I am very furious with the service I have been receiving from Telkom. The *********** people that one have to work with every time I have an issue.

I am currently sitting with a 10MB/s ADSL home uncapped line at my home that we are using for my business that we operate from home. We rely heavily on the internet for the business to function. On 8/08/2019 I phoned Telkom and inquired whether it is possible to upgrade my line to 40MB/s line. According to the coverage diagram on your website it was possible and even the consultant confirmed it can be done. I told the consultant to go ahead and do the upgrade for me. Ref No 303648 was given to me. I was told it would take 5 to 7 days to complete. On Tuesday I phoned to inquire about my upgrade and the consultant said she would escalate the upgrade for me.

Today is Thursday 7 days later and still no upgrade has been done. All that sales told me today is that my upgrade has been cancelled due to the fact that I do not have an ADSL line at home and only have a voice line. I told the consultant that it is not possible as I was working on the internet and I even did a speed test for her but to no avail. She was adamant that I do not have an ADSL line. I told her that it even reflects on my Telkom account I received this morning. The line is listed as TIN*** TIAll Access Uncapped Services.

As to why it was cancelled all she rep**** is that I do not have an ADSL line and had to apply for one which is nonsense as it is currently working.

In February of this year we handed in paperwork at the Telkom store in Mokopane to have the account details changed from my name to my business name. That Telkom also *****ed up and never completed. Because of that mess that was made by Telkom the call center people have the idea that the line is cancelled. I never cancelled my subscription. I just wanted to move it over to my business name.

Now Telkom has the audacity to just switch off the line from time to time because it was cancelled. Then I have to battle to get it switched on again. I definitely did NOT cancel my subscription and Telkom do not want to upgrade my line.

They want to give me deals to switch over to fibreoptic but they dont even know that fibreoptic upgrade in Louis Trichardt is not completed.

Please I want the upgrade to the 40MB/s speed done ASAP without them telling me the line is cancelled.

Thank you.