Telkom is useless

I opened a data contract online and Telkom goes and debits my account from Nedbank that I closed 5 years ago. Now I called them to rectify it. I was told that I need to visit a branch, went to the branch waited 45 minutes for assistance to be told that I have to bring my ID and proof of my banking details. I don't do branches as that is from another era, these days we do everything online Telkom. Your service is pathetic, please take your employees on training so that they can assist your clients properly.