Telkom is useless

I have been struggeling to get a wireless phone now for 8 weeks! i have been into the tygervalley shop and spoke to Ramona twice. She gave me a ref nr that does not seem to exist ***. I have been put through from one line to the other on numerous times!!!!! i am still paying for a line that has been cut in middle of may! what must a person do to get freaken service from Telkom!!!!! nobody knows what they are doing!!!!!! im driving my petrol out back and forth and get nowhere!!!!! this is rediculous!!!!!! please call me ***