Telkom is USELESS

Telkom doesnt even deserve a star in the rating scale. We have left Telkom to go to Fibre with a reliable ISP. Now to cancel the Telkom ADSL line but keep the landline. IMPOSSIBLE! The technical call centre dont even understand when you tell them you want to cancel. They claim we dont have an ADSL line which we pay for cause its on our monthly statement. They keep saying Broadband...start using language that everyone understands and not a script. I think someone in Head Office needs to see this and get the act together. We want our Land Line, but why must we pay for a DSL line we dont even use? I want an answer and this problem solved. I am not the ooly person trying to cancel due to getting Fibre. Most people are too scared to push because Telkom is a brick wall with a script.