Telkom is USELESS

Last night I called Telkom contact centre to dispute my contract bill. which is R989 due this month. I've been paying less then that every month. i was advised by a "rude" agent called "Bongi or Bongiwe Sigosa" that my contract has R500 open line, which i don't remember signing for it. my contract been working fine, were i can use R200 airtime and if its finish i will have to recharger or call Telkom to recharger. I'm surprised why i have an open line of R500? i asked for my contract and check if i signed for an open line, but the Agent told me that they don't have my contract and i should go to the direct store. and i asked her to contacted the direct store via email and she told me she doesn't have email access. she was not helpful and her attitude was *** (sorry for my language) and i ask her about the network, she told me that the network is all good in DURBAN, i guess Telkom is not for us in Jozi.

Ref no. ********** 378 Agent: Bongi/Bongiwe Sigosa Team Leader: Nokuthula

Telkom is useless, Network coverage is useless, Billing is useless and Staff is useless. Kindly send me the settlement and I'm not going to pay for that cancellation fee R800.00 and lastly please send me the call i had with Bongi Sigosa last night. email: **********