Telkom is useless

I app**** online September 2018 for uncapped ADSL. On 17 October 2018 the technician came to install the land line. He informed me that there is a broken cable and it needs to be replaced first. He logged a query and said it would take between 2-3 weeks to be replaced and then he can install the line. If been calling an querying this for months and no one can assist me or the call center is offline.

The have also been billing me since November 2018 for no service or products.