Telkom is useless.

My internet was suspended due to a mistake made by a call center employee. I called in at the end of November to find out how much I have to pay for the remaining month. I was confused as I received two invoices for November. I was then given an amount and told it is all I owe. My next payment is only due at the end of December. So I went to pay it straight away at my local pick and pay. I thought everything was sorted as I asked the consultant more than once to double check the amount and confirm because I have to pay the account in cash as I am in the process of changing banks so my account can't be debited. She then assured me that it is correct. A few days later i received an sms saying that telkom tried to debit my account for about R1400. I called in and no one answered. The same week my internet was suspended on the 3rd of December . I called in again and was told that I had an outstanding balance so the line has been suspended. I explained that I paid the amount I was given and I was unaware of the outstanding balance. I paid the full amount 3 days later on the 6th of December and they said my account should be back online within 24 to 48 hours. I waited and I teach from home so my classes have been affected due to no internet. I then called in because my line was still off. The consultant requested a proof of payment and said the line should be back on by the end of the day. I waited once again but still no luck. After numerous amounts of calls i finally am told what the problem is. The payment has not reflected on my suspended line because it reflected on my canceled account..so they told me they would transfer the payment and it should be fixed by the end of the week. Keep in mind this whole problem started because of an *********** employee and an unorganized invoice system.. The line was still off. I called in almost everyday until the 24th and only then was the consultant able to put my line back on.

So after having my internet cut off due to paying the wrong amount (confirmed by the consultant and invoice) i spent the whole month trying to get my internet back on. Wasting more money buying data so that I could still work. The worst part is my internet has only been on for almost a week now and they still expect me to pay the full month's fee. This is not fair. Telkom's manager refuses to reply to my emails and the consultants are unable to help me with my complaint. My advice..stay away from Telkom..I've been having issues with the service since I app**** for my contact. Biggest regret ! If anyone from Telkom is able to assist and explain why i still have to pay the full amount for December. Please feel welcome. I've been struggling to contact anyone helpful.