Telkom is useless

Telkom suspended my partners cellphone contract only to find out the fault is on their side and we have actually over paid for the contract. Today is the 24th of the month and the matter has not be resolved still, which means month end we must pay again for an account that hasn’t operated for an entire month. The call centre or store staff are useles, they can’t give us proper information or assistance. All we hear from them is “we need 72 hours” and it’s been a whole month now. If you are thinking of opening a contract with Telkom please don’t, you will get frustrations and *********** staff!