Telkom is useless

Telkom is one of the most unhelpful and useless companies in SA. I'm not sure if I can pin it down on their call centre agents or policies. 1. Our WiFi has been down for over a month, and they say they can't fix it. We have had to answer to our clients who actually work with WiFi and telkom not coming through. 2. They failed to debit our account in the month of October 2018, for what ever reason. We only managed to find that out when we were had app**** for finance for our business, that our credit record was checked, then we were told that we are in arreas. We paid of all amounts due, needless to say, it took a few day for the money to reflect even though we sent the proof of payment. Then after paying and waiting for those days to conclude so that the money can reflect, we then asked for a letter to confirm that we paid. They tell us that they have already billed us for December 2018 and we had to pay that off. Again we went into Pick n Pay (which they said will immediately reflect) and again it didn't. So we wait again. Meanwhile our application is standing still waiting for our response. (I ran out of excuse, and I'm sure that application has been rejected already). So finally today the money shows up on their system. And we ask for that letter. I must say I am appalled and saddened to come to say that, they can only issue that letter in a week or 2. ???

At some point they said we must download their app, as it is a quicker way to pay. Guess what, I get a message that the system is down and can't continue with the service.

Anyway, so we paid everything, including an advance, for a service that mind you is not working at the moment, to be told they cannot help us now.

Worst part every other network needs Telkom line in order to be able to provide a service. So any consideration of a change if out the window.