Telkom is useless

Worst ****ing company, poor pathetic customer service. All I'm trying to do is get the **** away from them to move to a new internet service provider but every time I call in and waste my time. I was told to cancel my services online then it would move to a holding pool for the new service provider to take over the line thereafter, I called in again and another agent told to not cancel the line and request to move it to the holding pool. I then called in today and spoke to Nonduduzo Mbatha in the progress department, which was arrogant and **** and she now told me to cancel the services online so now I don't know what the **** to do!!!! She refused to put me through to a senior and told me all her managers are conveniently in a meeting. All I want I ****ing want is to have my services moved to Afrihost, that's it. Why the **** does Telkom make everything so hard. They seriously to do a good clean up in that company.