Telkom is USELESS

Good day I have been a telkom customer for over three years now, no problems (surprisingly) Recently i have relocated to a new property, i app**** for my line to be relocated, and that is where the SH@t stared, i was continuously on the phone as i had not received my date for installation, And was dished a big variety of excuses, i have now reached boiling point as many others who depend on TELKOM the only people who can supply the lines, I have spoken to managers, managed to even track down the technicians dept and no one can give me a solid answer, the latest (joke) excuse i was served was that there is no infrastructure in my area :-? previous owners had internet, the wires and ports are proof of that as well, Telkom has failed to serve this loyal paying customer and as such have lost yet another customer because of their negligence, two months and going on three weeks and still nothing, SHAME ON YOU