Telkom is useless!

Good day, I have a telkom line for 4 months now. I have app**** for the 10mb R806 package at telkom. First of all i app**** for a VDSL, only to find out that it is a ADSL line after 2 months. Over the last month i have phone telkom about 15 times regarding my line. I also send telkom 2 mails to the guy that sold the package to me and also the technical department. When i log into my telkom modem the line is only Syncing at 2550kb. I app**** for a 10mb line. The last person i have spoken to said he cant even see why they gave me the line at 10mb because i am to far away from the exchange.

I had 2 technicians at my premises both of them said the problem is not on our side it is at the exchange they are going to have a look but the problem should be fine within the next 2 hours. Till today the problems has not yet been fixed and no feedback from telkom or their technicians.

I am so tired for the call centers and technicians because all the stories does not match up at all. Every call center agent has a different story and also both technicians said different stories. I signed up for this contract but i tell you now if i do not get satisfaction within one week i am going to consumer board and i am definitely going to cancels the contract and they WILL refund me for the downtime.

Telkom if you want to keep me as a client please make sure to contact me within the next week otherwise see this contract as canceled.