1 reviews | Active since Jun 2015
I am utterly disgusted with the poor service I have received at Telkom sa and bayside mall. I have been struggling for the past 6 months to get my internet and cellphone services fixed. It has gotten to the point that I have now reversed my payments as I have cancelled the following:
4 cellphone contracts 1 LTE internet 1 tablet 1 telephone line 1 adsl line - to move to fibre
I have cancelled the above due to 6 months of asking for assistance as we have no signal at our house and such bad line speed at my work. NOTHING gets done. I app**** for FIbre in march... still nothing. Then Telkom decides to switch my adsl line off before they install the fibre for no reason. I go to bayside and all I get is that the system is offline I need to come back tomorrow. Ive been back and forth for abut 20 times and that is why I am cancelling.
I have asked that 2 of my cellphone contracts be ported to prepaid - only 1 is done
I asked that my LTE be stopped and returned my rooter in his box 2 months ago and still I get billed.
My ADSL get switched off for no reason and I get told im going to be waiting 3 weeks on activation again.
I will never ever go with Telkom again. you wait 2 hours inline to talk to *********** people who never know whats going on.
Good Day
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Tumelo
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Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
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