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Hendrik F

1 reviews | Active since Jul 2018

17 Jul 2018, 19:17

Telkom is useless!!!

Good Evening Everyone

I am so frustrated about my VDSL line with Telkom.

At this stage TELKOM is so broken and useless I have no words for them.

My line is giving me so much intermittent connection problems, my line is more offline than online.

Unfortunately we are not in a area where there is Fibre connectivity. We will wait another 5 years and then perhaps they will think of laying fibre cables for us.

I have been loging several calls with Telkom this passed 4 months to sort out my VDSL line, 4 different Telkom technicians have visited my residence now to come and sort it out but they are unable to fix the problem. They went and put me on a spare line from the Telkom pole to the street Telkom exchange box but still my line keeps on dropping every 5 to 15 min.

I can not keep on paying Telkom each month for a service which I can not even use properly.

How hard can it be to trace the problem and fix my service which I pay for each month??? I have never been late with a payment at all, all I am asking is please sort out my VDSL line so that I can use it as I am supposed to and which I pay for each and every month...

I am sure I am not the only person ever complaining about the service but it sucks!!!

So If Telkom is reading this???? I am 1 in a million customer which requires my line to be fixed ASAP!!!

If not I will have no choice to cancel all my services with them and go on the hunt for another service provider to provide me with a service which I can use...

0
Replies (2)
Telkom
Telkom's reply22 Jul 2018, 09:20
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

A technician was dispatched to attend ref 251CTZ130718 and he could not find any defects. I just checked your line as well and could not pick up any errors. I now adjusted your port profile and did some resets, kindly reboot your modem, test, monitor and send us feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

HF
Hendrik F's update22 Jul 2018, 15:48
Reviewer Update
The Telkom Technician was once again here yesterday told me that he looked at the line and could also not find any problems. He in fact insisted that I need to phone Telkom on 10210 and request them to reduce my line speed from 20MG to 10MG which I did. My router is now syncing on 10MG now to see if my line is stable. Just for today my line dropped like 5 times already. I even went and purchased another router as well to make sure the problem is not with my router. There is something wrong with my line and Telkom keeps saying otherwise. I am fed up to struggle like this. I am unable to use my Internet at home like this. Surely you can check on your side to see how many times my line dropped for today. I please ask very nicely to please sort out this problem I have for once and for all. Thank you.