Telkom is USELESS
Telkom is absolutely USELESS. In a space of a month I've had a week of no Internet and now in this week they've slowed down my Internet connection. I called in twice this week and waited on the line for over 10 mins each time, I eventually got through to a consultant at Aegis River horse Valley who sounded like he just woke up and could not even assist me (call was made 13/07). Then I call back in 14/07 as the issue had still not been resolved and this after holding for 12mins Tanya also from Aegis I believe dropped the call on me. Such incompetency and absolutely ridiculous service is totally unacceptable. If you guys don't want to provide me a service that I pay for... Don't gladly send me invoices month end!!!!! Utterly disgusted and ****ed off!!!!
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Telkom's replyOfficial
30 Jul 2018, 11:05Good day Sinegugu.
Thank you for making contact with us. Could you please advise if this matter has been resolved? We're picking up an active Internet connection on the line.
Interaction ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply30 Jul 2018, 11:05
Official
Good day Sinegugu.
Thank you for making contact with us. Could you please advise if this matter has been resolved? We're picking up an active Internet connection on the line.
Interaction ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
's updateReviewer Update
03 Aug 2018, 18:26Its better than before but it still goes on and off. I am however appalled that the customer service aspect of this complaint has not been addressed.
's update03 Aug 2018, 18:26
Reviewer Update
Its better than before but it still goes on and off. I am however appalled that the customer service aspect of this complaint has not been addressed.