YV
Yasmeen V
1 reviews | Active since Nov 2012
28 Jun 2018, 13:13
Telkom is useless!
Firstly the Telkom Mobile LTE is a complete *******. I have been billed for a service that has not been active since last year September and have reverted back to ADSL. Every month R199 I cancelled it over and over with no luck. If the bank reverses the debit order Telkom deducts double! Never the less April I requested upgrading to fibre and since then my TIN number has been closed and still no fibre but I have been billed every month for both. The sales department refer me to billing, billing refers me technical and so it goes every day. From disputes to cancels to upgrade the service is bad! Oh and after every call with a dispute I get a message saying the case is resolved :-(
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Telkom's replyOfficial
09 Jul 2018, 15:19
Good Day
This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.
Please accept our apologies for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply09 Jul 2018, 15:19
Official
Good Day
This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.
Please accept our apologies for the inconvenience caused.
Regards
Telkom Social Media Team
Bronwyn
Best regards,