TELKOM IS USELESS

In August 2017 I purchased a Sony XA from Telkom Cresta on contract. I ported mmy existing number, my wifes number and took 3 additional contracts with them. After being cohersed into taking this useless phine as the device I wanted was not available. This turned out to be a terrible mistake. Since then I've experienced nothing but pathetic service by Telkom. The Sony XA device has spent more time in repairs yet I have to pay the contracts every month. I keep losing valuable information on the device. It overheats and the battery life is appalling. I have to use the device on a power bank. Unfortunately the service levels of the call centre is disgusting to say the least. The holding times are ridiculous and the consultants has no customer service and are unprofessional. They are extremely rude and arrogant. Telkom should invest in training their service consultants with the proper s****s needed to handle the amount of complaints for their useless products they sell.This was ****************. I regret moving my to Telkom and taking out these contract as it is a waste of time and money. I have never experienced such horrible service and I realise I should not have left MTN. I want out of this contract as I can't deal with this nightmare any longer as I still have around 18 months left on these contracts.