telkom is useless

in a time when service rules telkom is losing this battle miserably. 2 weeks ago i signed up for a year fibre contract. a few days later i get a message to say my fibre has been installed and they want me to rate their service. No technician from telkom contacted me or came to my house so how can my job be installed. i complined to everyone including the consultant who signed me up. He never even get back to me. other companies offered me the same package much cheaper than telkom but i decided to stay with telkom for loyalty sake. What a big mistake that was. im calling them tomorrow to cancel.