Telkom is useless

Item: Telkom
Rating: 1
Author: Megan S

I am beyondangry now. I have been trying to get my WiFi installed for weeks now.

I moved into a new house on 28/02/18. Before I moved I have Telkom more that enough time to organise my line gets moved. I took a week off of work the beginning of March to be there when they came - no one arrives

Every time I get given a date, take off from work and then no one arrives. I eventually got a date for 08/03. Then 13/03. Then 21/03. Then 23/03. Then 26/03. No one arrives. I call customer care and they can't help "we will make a note". No! Stop making notes and make sure someone arrives

Last week I get a message asking what service I need done for me? I have been asking for a month!!!

Today I get another message saying the matter has been escalated

I am so sick of this. They took my money last week with no problem but can't supply a service. What is going on!!!!!!!! I have been without WiFi for a MONTH. Stop telling me you understand my frustrations because clearly you don't care

Helpful (0)

Replies (2)

Telkom's replyOfficial

22 Apr 2018, 11:24

Good day Megan,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Fulfillment team.
Your reference number for this query is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom's reply22 Apr 2018, 11:24

Official

Good day Megan,

Best regards,

Megan S's updateReviewer Update

02 May 2018, 14:11

Telkom please. I have been without my ADSL line for 9 weeks now. 11 missed appointments by your guys to relocate my line. It has been escalated three times and still nothing. Please can someone tell me what is happening Order number ********** 03a Escalation number 345385 You guys just make appointments with me and then don't pitch. Please do something

Megan S's update02 May 2018, 14:11

Reviewer Update

Telkom is useless

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