Telkom is useless!!!!

Pathetic Service...I reported a fault on my Adsl line on the 3rd of February and since then I have been given the run around. I basically call every single day and have to repeat what the problem is on a daily basis now and I have been told by two Team leaders that they will call me back but up until now still no call. So for 31 days I have had no service but I have been billed for the period my internet has been out of service and when I complain I just get told when your fault is sorted out you can take it up with the billing department. I am beyond frustrated and am on the verge of contacting the ombudsman as telkom obviously have no clue as to what they are doing and I can’t really complain about the service as there is NO SERVICE. How long does it take to sort out a fault but it seems no one can answer that at telkom as even the Team leaders are useless. I will definitely not refer anyone to telkom!!!!