Telkom is Useless

I have emigrated from the South Africa in November 2017. I sent a cancellation request to Telkom to cancel my phone line on the 21st October 2017. After waiting 30days, I contacted Telkom and they told me to send the form again. My line was eventually cancelled on the 2 January - 3 months later! This only happened after several expensive calls to 10210 to find out what is going on. Your cancellations department is useless and you got to wonder what work they actually do. Also Telkom was initially saying I owe them money but now it seems Telkom owes me money!

I have now received an sms from telkom saying that they are trying to contact me to install a new line! What the hell Telkom???? I never app**** for a new line so why are you saying I did. I phoned 10213 and after waiting 30 mins for an agent to answer, I was informed that I requested a new line. When I asked where was line being installed, he said he cannot tell me that information as it is personal. It is my details on the application but I am not entitled to the information. How does that work? Eventually, he tells me it is at my previous property which has now been sold!!!

Cancel order number ********** 60A as I never requested it! And train your staff to speak on the phone, especially Sanele from residential sales. His attitude and work ethic is pathetic.