dA
devan A
1 reviews | Active since Nov 2017
02 Nov 2017, 04:51
Telkom is useless
I have been trying for the past 3 months to cancel my Telkom mobile contract which ended on the 12th of October. I have repeatedly sent the cancellation forms to the cancellations department which i don't think exists and also sent the cancellation forms to the agents whom i have spoken to but every time i speak to an agent there seems to be no cancellation forms on the system. Nobody seems to know how to assist with this procedure. Will never support this Service provider again.
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
05 Nov 2017, 08:03Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details and as well as protecting your private information.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply05 Nov 2017, 08:03
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s and ID number so that we can investigate and feedback will follow. If you have a reference number, please provide as well.
Please make sure you select "post a private reply" when you respond so that we can be able to view those details and as well as protecting your private information.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
dA
devan A's updateReviewer Update
05 Nov 2017, 10:47Good day my number is *** and my ID no: ***
dA
devan A's update05 Nov 2017, 10:47
Reviewer Update
Good day my number is *** and my ID no: ***
dA
devan A's updateReviewer Update
08 Nov 2017, 15:23Good day i am still awaiting a response for my message, this is exactly what i have been complaining about. Very poor customer service.
dA
devan A's update08 Nov 2017, 15:23
Reviewer Update
Good day i am still awaiting a response for my message, this is exactly what i have been complaining about. Very poor customer service.