Telkom is useless

On 15 Aug I app**** for the "20GB* SmartBroadband Wireless LTE data" and received and SMS that my order was approved (credit check) and on its way. Today, almost three weeks later and after phoning and posting inquiries on your website I have to find out that they can't find my order! The "track your order" app on their website is also useless sinc you need to provide a Ref Nr which they never provided in any SMS or email! If I knew of this useless service and absolute waste of time I would have then went for MWeb or Vox or the like. I hope for their sake a debit order doe snot go off - or I WILL sue them! Thanks for nothing Telkom!!