Telkom is useless

I miscalculated my debit date and when I changed jobs my last salary went in 5 days later. So I immediately paid my outstanding mobile bill. I only owed 850 but I paid 1000 in cash on the Saturday morning straight into the Telkom mobile account. It was 6 days late. Up until that time I had paid 18 payments many being over 1000 rand on time. When the payment didn't go off on the Sunday my line was immediately disconnected. It is now 7 days later after payment and still no service reinstatement. Telkom specifically state that your line will be reinstated with 72 hours of payment on the automated message when you ring 081180. But that's false advertising as then the agents come up with the excuses that it's 72 working hours (9 working days - without weekends!). And then some say from the money reflecting in their account which is not the fate I paid cash into their account!). How can they switch off within minutes on a Sunday but it takes weeks to reinstate. I also complained about being charged 199 for calling a UK 0845 number of my bank which is specifically stated in the UK as business lines and Telkom just say it's the going rate. As a customer I was ********** with no come back!