Telkom is useless

I spent 40 minutes last thursday & 50 minutes on friday on the phone with telkom (10210) arranging to move my landline (free as advertised)- eventually it was all sorted & I was promised I would be contacted & it would be done this friday (tomorrow)<br> Yesterday I get a sms that I must go to a telkom direct and pay before they can \proceed with installation"!<br> I have filled in the online form and emailed 10210 but have had no reply. I tried phoning the call center but it cost about R 50 for 10 min off my cell phone!<br> My closest telkom direct is richards bay and the website states \""no landline services available\"""