Telkom is USELESS

We have reported our defective phone and internet line more than 2 months ago. In the meantime we have changed our internet service to Afrihost and it is working perfectly. However our phone line is still not working despite the fact that we have reported it five times now. We have been notified five times that it has been repaired but it still does not work. We have specifically requested Telkom to come in to our house to see for themselves that the line is not working, there is still no dialing tone, and we haven't seen the technician once. We have been paying for a service for 2 months now without receiving any service. TELKOM IS USELSS, STAY AWAY.