Telkom is USELESS!!!

We had telkom fibre installed in our house in May, (eventually). Then we started receiving the accounts which included a telephone line which we clearly did not request! I have been on the phone for COUNTLESS hours EVERY month to try and get the telephone line cancelled as well as credited off our account. The majority of the consultants don't listen to our complaint, leave us on hold for hours at a time whilst \confirming our details"and just don't return... and eventually with the help of the ONLY genius in TELKOM _ Jesse whom I spoke with in the cancelation dep"