Telkom is useless!!!

Telkom is the most useless service provider I've come across EVER!!!! <br> <br> Had my landline and DSL installed on 14/07/15 (Based on a promise from Sales that I can get as high as 20 Mbps ADSL speed) and haven't been able to use it since, because of a fault identified on the line. Then when I tried to explain the issue to tech-support, I get attitude in return. Some of those Tech-support guys made me feel like they are doing me favor. When instead I am paying you Telkom for the service and you should feel privileged to serve your customers and not treat them with disrespect. <br> <br> I was able to finally log a fault on the line, thanks to a tech-supprt agent who actually cared to listen, and understand the issue (On running a Speedtest on the line, it was revealed that my Upload = 0.6Mbps and Download = 0.4Mbps. I'm on a 4Mbps line). The fault was logged on Thu, 16 Jul 2015 (Fault#: 848CRK1607).<br> Since then no one has contacted me to find out what's wrong. I had to call back today to have the issue escalated. This says a lot about the \We don't care"culture"