Telkom is Useless

Telkom has been billing the client for a PABX system that should have been cancelled 4 years ago. unfortunately there is no paperwork to show this but since November 2014 all emails and paperwork sent to Telkom have been kept. The system was cancelled again in Nov 2014 according to all Telkom procedures, after spending over 3 working days on hold at the call-centre! one day at least 5 hours on hold until call was cut at 4pm. The reference numbers were given for cancellation and were told it has all been sorted. A technician was sent to collect the equipment and still the client is being billed for the PABX system. A dispute request was sent so that Telkom can pay back the rentals paid since Nov 2014, the client was told that someone would contact them but now two months later.... still no word! <br> <br> Telkom's service and procedures are useless and Telkom is a bully as they they know small business wont be able to take on such a corporate giant! Shame on you Telkom....