Telkom is useless!!!

I have been trying to get ahold of Telkoms retention department since Monday. I was on hold for over an hour and a half just to be told that my request to cancel our DSL lines have not been received and I need to re-email the request (which I did). Today (Tuesday) I tried calling in the morning, held on for 45min, transferred to the retentions department where I was on hold for a further 20 min and then the call cut. I tried calling back, held on for 35min and hung up. I am now trying again, was on hold for 50min just to have some random person answer the phone and then hang up! I am now back on hold and its been another 50min just have some ****py tune played in my ear. Seriously what the hell is going on at Telkom??? All we need to know is whether our request has been received but who the hell knows when I will actually be able to speak to somebody that can actually help me and put me through to a different department where I will need to hold on for heaven knows how long! So NOT impressed!!!