Telkom is useles - CEO Non-Existent !!!

Ref Nr : ***8 I am highly P'd off!!!! For more than a week now (ALMOST 2 WEEKS) our adsl line as well as land line is totally off! I keep on phoning in and being told is has been escalated as there is a cable that is faulty! Yes I do understand that, but in the process we have to use extra cell phone data that is hell expensive, now we are only to be credited for the "DAYS" that it has been off? Really what about our extra ongoing cost's and the business delay's we have during this? The CEO"s of Telkom's contact details are no where to be found? Really are you just collecting a pay check Mr CEO! Your Telkom service is pathetic, we pay for **** service and signal. I want a full refund for this month, as my husband's business, our children's online schooling due to Covid-19 is now really being affected to the point where nothing is any longer acceptable. The poor call center person know's he is not allowed to escalate to the absent CEO! Maybe your CEO should rather man up, and put pressure on the techinition's out in the field! If you do not sort this out asap, we will be forced to actually look for another service provided that is actually present!