1 reviews | Active since Aug 2022
Telkom is unreliable ,has the worst service ,I'm being charged for their subscriptions they say isn't there's but they want me to pay their account
Telkom direct Shop 422A, Cnr Ballito &, Ballito Junction Regional Mall, Leonora Dr, Ballito, Dolphin Coast, 4404
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I app**** for wifi at telkom ballito Junction on September 4th 2023 debit order to be on the 5th of every month. Which the explained and expected 1st deduction will include reconnection or prorater fee. A month later after the day of deduction. I go to the telkom shop to ask why haven't deductions been made , a sales guy advised me to wait for them to rather deduct when I asked if can do the payment myself but they told me it's safer to wait coz I'd then be charged twice,so I waited,till an amount of R679.50 was deducted on the 6th /11/2023. The next month I then expected the normal amount deduction of R529 and to my surprise my statement shows they came for an amount of R954 (05 /12 /2023). 9 days later on the 14th/12/2023 Telkom comes back again to now deduct and amount of R1982 unavailable in my account. I go to the telkom store and query the matter, only to find I've been charged for subscriptions I don't even know about i asked them to cancel them immediately. A sales guy assured me he was going to make a dispute and clear the arrears within 3 days. I call telkom to make a follow up after and still nothing has changed , when i visit the shop again a lady tells me subscriptions were charged by another company.10/01/2024 I get a msg that my connection has been disconnected , how? (I call again) Apparently they say I haven't paid for 3months, how when I signed a contract of agreement and given you access to my account for debit orders and when you did not deduct ,I went to the store so i can pay and called several times and I was told telkom has it under control and will be sorted out. Next thing on 14/01/2024 I get a bill of R3133 that I owe subscriptions that I thoroughly asked to be canceled but I'm still being charged and asked to pay for something I did not sign up for , my agreement was R529 of every month. Every now and then I get notifications of telkom trying to deduct money that isn't available for them and causing me extra charges , since my wifi was disconnected from the 10th/01/2024 that caused a lot of inconvenience to my work ,the invoice still comes every month with the monthly amount added and full amount is expected which keeps pilling up,eveytime I called they said the matter was immediately escalated and a manager was going to call me back withing 72hrs ,for every call I made none of them came back to me instead every month the amount keeps adding up for services I'm not even using. When is this going to end because this monthe of Feb already had an invoice of R3700 if they don't sort this out it means another amount will be added and I'm not using the wifi it's been cut out. I've been **** to by telkom so many times I'm tired.
