Telkom is unprofessional and Pathetic

Telkom is unprofessional and no way of helping or dealing with members.

I have been notified that my Fibre connection has been suspended however i have been paying my debit orders on time without any missed payments. I have instructed that the fibre service also be debited from my account when doing the application for the fibre package. tHE AGENT TOLD ME THAT THE DEBIT ORDER SERVICE IS ACTIVE. I pay almost R3000 a month to Telkom and all my mobile contracts are with them but this is pathetic. All my devices at home works with WIFI and im stranded due to this.

I have been told for the first time today that my account is in arrears and the service in now suspended and need to make an immediate payment for the suspension to be lifted.

Their slogan says tomorrow starts today but i think they should get there facts straight before thinking about tomorrow