Telkom is unfairly treating me

I last used my home WIFI on the 3rd of October 2022 but they debited the monthly installment. All they care about is money. I called several times but I'm still waiting even today. What ****es me off it's that this is not the first time this happens to me, last time I had to go as far as reversing the payment because I did not use the WIFI, BUT YOU KNOW what they DID!!! they charged me double and a penalty fee even though it was not my fault. In one of their values, they say that "We take full responsibility for our actions and we go an extra mile for our customers" Maybe I'm not their customer. I will be taking this matter to my lawyers I can't be buying data while I have WIFI that I'm paying for. This needs to stop!!