Telkom is unacceptable

I have never been so angry. I have been with Telkom for more than two years at the same address. On 1 September the phone lines just went down in our area. Last week I was informed that the lines were sabotaged but that they were waiting for material and will then fix it. The matter was marked as urgent. When I followed up again today, I was informed that as a result of cable theft they will not be replacing the cables. I am therefore paying for a telephone line that I cannot use as well as an ADSL with another service provider that is useless without the phone line. Now they inform me that I have to look at an alternative option with them. I am still under contact with my ISP. I am also unable to get LTE as it is not available in my area. Fibre is also still in a rollout phase. So I am stuck without internet and a telephone line.