Telkom is unable to resolve my two year billing issue

Day Thembisa

Please inform me as to the status of my query.

Kind Regards M Burgers

From: mike Burgers <***> Sent: 7 February, 2020 12:55 PM To: '***' <***> Cc: '***' <***>; '***' <***>; '***' <***>; '***' <***>; '***' <***> Subject: RE: [***]RE: [0][***]FW: [***]RE: [0][***]FW: [***]RE: [***]***3

Good Day

It has been nearly two years. Please make sure the relevant department actually exists before you forward my query. Telkom is a joke

From: *** <***> Sent: 7 February, 2020 12:17 PM To: *** Cc: ***; ***; ***; ***; *** Subject: RE: [***]RE: [0][***]FW: [***]RE: [0][***]FW: [***]RE: [***]***3

Dear Mike Burgers, Thank you for the e-mail sent to Telkom Billing enquiries. Please note that your query has been forwarded to the relevant department. Kind Regards Thembisa ***

From: mike Burgers [mailto:***] Sent: 2020-01-27 15:02 +2 To: *** Cc: Bonisiwe Zondo (B); Ntombazipheli Sonkosi (N); Hicom BS1; Arifa Nair (A); Cherlaine Brenda Oliphant (CB) Subject: RE: [0][***]FW: [***]RE: [0][***]FW: [***]RE: [***]***3 I have logged calls. I opened cases which your technical department investigated and they disappeared. I am not going to contact them again. I need a single point of contact that will resolve this issue. Surely Telkom must have ONE competent person who can deal with this. Rather than 101 contact center agents all giving me the same lame excuses.

From: Bonisiwe Zondo (B) <***> Sent: 27 January, 2020 9:56 AM To: mike Burgers <***> Subject: [0][***]FW: [***]RE: [0][***]FW: [***]RE: [***]***3

Good Day Micheal,

Thank you for your enquiry via our Email service. Kindly contact our Technical department on 10210 option 1 for assistance with troubleshooting and they will check the history of your problem and than take it from there. We sincerely apologize for the delay and any inconvenience caused.

Telkom appreciates your business.

Kind Regards,

Bonisiwe Zondo

From: Ntombazipheli Sonkosi (N) [mailto:***] Sent: 26 January 2020 11:32:00 AM (GMT+2) To: *** Cc: Hicom BS1 Subject: FW: [***]RE: [0][***]FW: [***]RE: [***]***3

From: 10210 Sent: Sunday, January 26, 2020 11:28 AM To: Ntombazipheli Sonkosi (N) Subject: [***]RE: [0][***]FW: [***]RE: [***]***3

Please look at my history. I am tired of explaining my issues to the *********** Telkom staff. Can I get a senior manager (if such exists) to attend to my issue. I have logged numerous cases and am not in the mood to explain again to someone who has no history of my issues.

Kindly do the right thing and give me customer service. Not excellent service. Just the bare minimum

From: Arifa Nair (A) <***> Sent: 20 January, 2020 8:32 AM To: *** Subject: [0][***]FW: [***]RE: [***]***3

Good day Micheal,

Thank you for your enquiry via our Email service. Please contact our Technical department on 10210 option 1 for assistance with troubleshooting and should the problem persist they will log a fault for you Kindly contact the Billing department on 10210 option 2 for any billing related queries. We sincerely apologize for the delay and any inconvenience caused.

Telkom appreciates your business.

Kind regards,

Arifa Nair Hicombs SMBS

From: Cherlaine Brenda Oliphant (CB) [mailto:***] Sent: 19 January 2020 12:12:00 PM (GMT+2) To: *** Cc: Hicom BS1 Subject: FW: [***]RE: [***]***3

Good Day,

Please assist with the below query.

From: 10210 Sent: Sunday, January 19, 2020 12:05 PM To: Cherlaine Brenda Oliphant (CB) Subject: [***]RE: [***]***3

From: mike Burgers <***> Sent: 4 June, 2018 8:18 AM To: '***' <***> Subject: RE: [***]***3

Good Day

I have a Telkom line )*** with an ADSL 10MB service which I have been paying for since installation. I have NEVER gotten 10MB bandwith nor half that. The best I ever got was 4MB and also not consistently. I have reported this error countless times and your technical department cannot resolve. Please arrange that I get backdated credits for the periods that this service was installed. If you notice I hardly make calls on this line. It is exclusively used for the internet and at that I am not getting the service for which you have been billing me all this time. Kindly address as a matter of urgency.

Kind regards Mike Burgers ***

From: *** <***> Sent: Tuesday, May 8, 2018 9:01 AM To: *** Subject: RE: [***]***3

Dear Michael, Thank you for the e-mail sent to Telkom Billing enquiries. We apologise for the inconvenience. Please state your query. Regards *** From: mike Burgers [mailto:***] Sent: 02 May 2018 12:30:00 PM (GMT+2) To: *** Subject: ***3

Micheal NV Engineering +27 (0) 81***

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice, available at : http://www.telkom.co.za/TelkomEMa*******Notice.PDF ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~