TELKOM is trying to ***** from me

I have just about had it with the service (if one can even call it service) from Telkom. Last month (September 2018, round about the 10th) my mother and I went to Telkom Cape Gate to enquire about an upgrade on our ADSL line. We wanted to upgrade from a 4 meg line to a 10 meg line. While I am busy filling out the paperwork the sales lady informs us that the 10 meg line is not available in our area. Frustration sets in. Today (17/10/2018) our internet is down. I call the call centre to see if there is a problem. They advise that our account is in arrears and that the line has been suspended. I get in my car and drive to Cape Gate where the sales lady logs a call for the issue. My mother (who pays for the ADSL line) gets a call... Hi ma'am, your account is in arrears with over R2 000. WHAT??!! My mother is informed that the 10 meg line has been activated. WHAT??!! We never signed any forms because we were informed that the 10 meg line IS NOT AVAILABLE in our area!!!!!!!!!!!!!!!!!!! What the actual hell is going on here. ***** ***** *****. How many other customers have been bull ****ted like this? Since when are you allowed to activate contracts without the relevant paperwork being processed and signed? I have three contracts with this non-service provider and had to go through lengthy processes of filling in paperwork and signing of contract and then it still takes 24 hours to activate. How in the hell was this transaction processed without the relevant paperwork being signed ??????? I will be taking this matter further with the relevant authorities.