1 reviews | Active since Aug 2016
Telkom is trying hard to get rid of its customers
<p>I posted a review on the 16th of August called "Telkom Blue Route Tokai *********** staff/manager":<br /> https://www.hellopeter.com/telkom/reviews/telkom-blue-route-tokai-***********-staff-manager- ********** <br /> <br /> The following day, I received an email from Joshua (Social Media) informing me that they asked the store to urgently contact me.<br /> Since, the Joshua guys ignore all my emails. <br /> <br /> 7 days later, nothing has happened and I'm still waiting. The store manager, Shaheed, ignores most of my emails. When he replies, he says that he is still waiting or that he will get back to me, which never happens.<br /> In one of his emails, he even wrote: "With this poor service that we received even as agents from the the higher powers I would advise that you take this issue to social media. I could loose my job for advising this but is really poor service"!<br /> <br /> I have been waiting for 4 weeks now to upgrade - yes you read correctly, I'm just upgrading my contract - and they are unable to sort out a problem they have.</p> <p> </p>
Hi Noleen,
Last time I posted a review, somebody tried to call while I was in a meeting. No message was left on my voicemail and they never tried to call back.
I don't want a consultant to contact me, I want the issue to be resolved.
Here is the last email sent by the store manager to the people supposed to assist (Khamusi Nematswerani, Nyiko Bomba, Telkom Mobile Back Office 8ta, Jaishree Moodley, Doris Sobuwa, Zinhle Ma****isho, Shafieka Stoutz, Terence Mambo, Sharnie O'Brien):
"Good day All
Can someone please assist?
We are still having the same problem with this customer's issue. It's been more than a week now and we are not getting anywhere with this problem. The customer has gone to social media and there is still no result regarding this matter.
The customer is upgrading and he feels that being a customer of telkom for so long to go through this is a joke and nobody can assist.
It is unfair that agents is store must take the verbal abuse from customer and there is no support from behind the scenes for the agents.
Numerous cases has been logged and we still can't issue the customer with his device.
Please, please could some please assist so that we can keep this customer.
Regards,
Shaheed"
Hi Noleen,
Last time I posted a review, somebody tried to call while I was in a meeting. No message was left on my voicemail and they never tried to call back.
I don't want a consultant to contact me, I want the issue to be resolved.
Here is the last email sent by the store manager to the people supposed to assist (Khamusi Nematswerani, Nyiko Bomba, Telkom Mobile Back Office 8ta, Jaishree Moodley, Doris Sobuwa, Zinhle Ma****isho, Shafieka Stoutz, Terence Mambo, Sharnie O'Brien):
"Good day All
Can someone please assist?
We are still having the same problem with this customer's issue. It's been more than a week now and we are not getting anywhere with this problem. The customer has gone to social media and there is still no result regarding this matter.
The customer is upgrading and he feels that being a customer of telkom for so long to go through this is a joke and nobody can assist.
It is unfair that agents is store must take the verbal abuse from customer and there is no support from behind the scenes for the agents.
Numerous cases has been logged and we still can't issue the customer with his device.
Please, please could some please assist so that we can keep this customer.
Regards,
Shaheed"