Telkom is trash

I have never had to deal with such ******* service in my entire life. As I write this I feel like screeming. I took out a contract with Telkom December 2022. February 2023 I decided to cancel my contract ( I was upselled and the agent at the store **** that the device I wanted wasint there. I called cancelations spoke to Katlego Mabalane I told her I want to cancel my contract how much so I need to pay for the contract to get cancelled she adviced I needed to pay R5520, 63. That is now the cancelation no extra costs or any hidden payments. I pay that my contract with Telkom will be terminated square up.

I paid the amount March I get an Invoice that shows I owe R8000 plus. I was so shocked I immediately called to try rectify because obviously that amount plus what I have already paid does not add up... They would mean the total due by me is around R13000. I asked the agent I spoke to allow me to speak to a team leader I then spoke to the team leader Luzeka Khanyisa explained the incorrect billing and she understood something was wrong with the billing she said she was going to send an email to billing since she is at customer care. She did as promised because Katlego the lady who initially assisted me with the cancelation called me back and said there was really a big error with billing because the amount she advised me on was what I was supposed to pay. She said she was going to escalate further.

I have still not received any feedback instead I keep getting the wrong invoices meaning the issue is not being attended to. Telkom still tries debiting me and I'm getting charged or unsuccessful debits. I need this issue resolved. All I want from Telkom is an acknowlement of cancelation and not this ****. The number in question is ***