Telkom is totally useless

I app**** to relocate my Telkom ADSL line from 01/03/2019 to our new address. This was already done on 3/02/2019. Our service at the premises was disconnected promptly on 28/02/2019. I have been told to follow up regularly, which I have done only to be told it is being escalated and will be contacted within 48hours. Today is 19/03/2018 still no one from Telkom has contacted me and also no service yet, but I got my normal bill this morning. I phoned Telkom again this morning only to be told my relocation request was never passed on to to technical department due to a system error on their side. Meaning my order was never dealt with at all, but why could other consultants not tell me this ! I have been sitting on hold for at least 30 minutes every 2nd day for these *********** people to tell me the same thing. How many times am I going to be told its escalated and wait 48 hours, to inifinity??