Telkom is too busy to help people

There's a problem with my adsl line, your tech comes to have a look and says she can't do nothing. The line is damaged underground. Then she says the cable guy is busy fitting Fibre and I have to wait a week or more. This Is horrible dam service. I am so sick and tired of your guys service. I need my adsl. Can someone there please wake up and fix my stuff which I pay each month