Telkom, is this customer service?

In my almost 2 years without a Telkom, I’ve never had an issue until now. My contract is about to come to an end and my last two payments made, Telkom double debited me, twice, triple the amount owed on my invoices and yet nobody can give me answers. I unfortunately am out of the country and have been trying to get answers as to whether I will get my money back or answers as to what the money is for as the number has not even been used, and on the invoice, those amounts were not even stipulated. Everyone seems confused at Telkom and cannot give me answers. This has put me in a difficult position as they have taken money out my account meant for other debits.

Don’t even get me started on trying to get a response on cancellation of my contract. I have been getting the run around on that, and submitted on time but seemingly, nobody is getting my form so now I’m sure I will be penalized for “late” cancellation ???

I don’t understand how Telkoms customer service works. You’re quick to take money but don’t know how to help your customers when they have a problem. I’m really disappointed and still waiting for answers.