Telkom is thievery in broad daylight

Honestly, if I could give them less than one star I would. This service is theft in broad daylight.

I requested on the 15th of October 2021 for my Telkom line to be cancelled at one residence and moved to another. The consultant on the phone said, no problem. I ASKED at the end of that call, "so nothing further needs to be done on my side?" and was told no and that I would not be billed any further for my old Telkom line.

They then billed me for October, November and December. So I called them again (multiple times) to get refunded for those months that I was being double billed for. One bill for my new address and one bill (which is frankly just them *****ing money from me) at my new address.

I called again, in order to request the money for the one bill be paid back to me. The consultant said that the request had been rejected because I didn't move the lines??????? whatever that means. So I asked her how i could get hold of the recording of the consultant telling me that i wouldn't be billed further after October.

She then gave me the WRONG number. I REALLY don't know, its BEYOND me how this company gets away with robbing it's customers so frequently. If anyone can tell me how to get this rectified I would appreciate it.