Telkom is thee worst yessis

Horrible yessis!!!

So Telkom decided to suspend my numbers without checking whether my payments are up to date or not. I call the call centre, only for them to acknowledge that the fault is theirs, and here is where the B.S starts, I need to wait 5 hours for my number to be reactivated. Me. A person who has never missed a single payment, or had a payment go off later than it should. At first I didn’t mind the mixup because only my phone was suspended at the time and my router was working just fine. A few hours later, my router is suspended as well. Now this is waaaaaaaay after their turnaround time that was given to me. WHAT IS GOING ON?? The query was sent to a team leader who should’ve rectified this mess as soon as they noted that Telkom is in the wrong. I decide to call the only number I’m allowed to which is their call centre again, only for the automated system to keep dropping calls. Day 2, I wake up to the same ordeal. Guys come on. I call first thing after 8am as I needed to begin working, but noooooo Telkom still has my services suspended. It’s 7pm as I’m typing this, and my services have still not been reconnected. I’ve lost an entire day’s work. I couldn’t call my manager to tell of Telkom’s mess. All the agents I spoke to escalated to a team leader but not a single one has gotten back to me or have been of any assistance. This really was the last straw, I’m going to have to cancel my contract. I pay way too much money for such horrible service. Now I have to pray I still have a job.