Telkom is the worst when it comes to service

Phone sales team, they tell you to phone customer service, phone customer service, they tell you to phone accounts. They in turn tell you to phone sales. So cycle starts again. No one has answers, no one helps, but they were lightening fast to deduct money from my account, without having provided service or products. Immediately put off from doing business with them. Managed to reverse debit order. Since I don't have any products or service, why should I pay?