TELKOM IS THE WORST!! TRY TO CANCEL AN VONTRACT WITH THEM IS IMPOSSIBLE

I Have a contract with Telkom. In December 2023 I was retrenced and I did not expect me to still ve unemployed for so long as a single parent I have been s****ing money together to pay my Telkom account on time every month in May my debit prder bojnced and I went into a Telkom store in Kempton Park to ask how many months Is still left the lady told me 2 months I asked her how much do I need to pay for me to have the number tirned over to prepaid she gave me an ammount of R1700 odd I payed the amount and the account was still outstanding R220 for the debit order that bounced I paid that and went back to the store after 2 days to have her make a note on the system that Im requesting this number to go over to prepaid since my CVs aee all out on this number and I cannot afford to loose the number. Hence last month my account was debited again with the payment amount at first I thought they made a mistake. My account was then hacked / card cloned and telkom then debited my account again for the amount plus the debit order fees.. and then 1of August they then debited my account again just to see on the billing statement that they have pit me kn a mknth to mo th contract I did not consent to. According to me the account was paid in full and was supposed to go over to prepaid.. now I am sitting with a bill of R1300 odd rounded off that I cannot pay and according to them I cannot cancel the debit order either becaise the account shows it is in arrears. I WAS WILLING TO PAY FOR LAST MONTHS PREMUIM. since I could understand that the lady on store might have made a calculation error but Telkom is unwilling to void the debit order fees wich is now more than the month to month subscription for something I have already done in stoee and in time for them to cancel the debit order. They are adamant I must pay the total amount.. wich I dont have nor do they want to cancel the debit order leaving me in a run around catch 22 situation of never being able to cancel the debit order and the fees stacking up paying for a service I did not concent to or is under co tractual obligation to fullfull either since I never consented to a month to month..since I am unemployed and cannot in consious commit to a monthly bill at all. The reason why I went to the store to begin with was to avoid this whole issue..

Telkom refuses to void those charges they refuse to cancell the debit order they refuse to provide me with an email address where I can send a mail to to revoke the permission granted to debit my account I have stopped the debit order at the bank yet they still debit my account...

This is the most frustrating situation to deal with all Telkom cares about is MONEY and not the their customers that is willing to walk and honorable road with them!!!