SR
Saudiq R

1 reviews | Active since Feb 2015

13 Jun 2018, 17:43

Telkom is the worst service provider,lies and falsely advertises products they don’t have

Telkom online sales is pathetic and unorganized. I have been trying for the last 6 months to apply for a mobile contract they have been advertising with no luck. I have been approved on numerous occasions but they never have stock. The one day or or morning shall I say they do have stock, I get approved and everything goes through or as the consultant says it went through, he then tells me a debit order will come off my account in the next 24-48 hours and after that device will be delivered in 5-7 working days,it’s been 2 weeks and no debit hs come off and nothing has been delivered. I received a message on Wednesday, last week saying I was approved and the debit amount will be debited in the next working days,nothing only to receive a message this morning saying application has been declined due too credit vetting. I then call in too find out what’s going on only to be told they don’t hve stock once again of the device,such a joke and so ridiculous the lack of customer service,knowledge and going the extra mile but what’s even worse I can’t go into a Telkom store or istore too get this deal as it stipulates online only. I am sick of this **** service and will be cancelling all contracts with Telkom and taking my business to another provider who understands the definition of customer services and who does not,make empty promises and uses false advertising.

Highly aggravated and disappointed customer and I know they will not even reply too this because they just don’t care.

0
Replies (0)