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WV
Wynand V

1 reviews | Active since Jan 2018

03 Jan 2018, 12:23

Telkom is the worst service provider in this country.

I have been sitting without my internet as well as my telephone line since 7 December 2017 when the call for a fault on the line was reported from both my ISP and directly to Telkom. Firstly I was told the fault will be attended too within seven working days. When I phoned them again on the 29 December 2017 I was told that the fault would have been worked on the day before (28 December 2017) but it was ever so conveniently decided by Telkom that the issue will only be resolved on 3 January 2018. The help desk agents tell me they will phone me back with a reply from the engineer and give me a status report. Never heard from Telkom again and still sitting without internet and still have no landline, but when it came to the bill that we holding back for the month that Telkom is charging us for they are very quick to tell us we have not yet paid Telkom. Most disgusting and poor service.

0
Replies (5)
WV
Wynand V's update17 Jan 2018, 13:12
Reviewer Update
Problem has not yet been resolved no and even after various calls to Telkom and apparent escilation of the issue here we are still with the same issue.
Telkom
Telkom's reply17 Jan 2018, 13:56
Official

Hello wynand-venter1

Thank you , we are awaiting feedback and will be in contact with further progress.

Regards

Noleen

Telkom Social Media Team

WV
Wynand V's update17 Jan 2018, 16:17
Reviewer Update
I highly doupt that I will receive a reply or progress report or fault resolving on this issue as this seems to be the reply I get from Telkom every time “will be in contact with you” and yet here I still am almost two months down the line with exactly the same issue with no progress update nor fault resolution!
WV
Wynand V's update23 Jan 2018, 17:30
Reviewer Update
WOW what a surprise. After getting a response from Telkom here and sent them the info they requested and was told that I will get feedback on the issue, here we are AGAIN with no updates no resolution NO NOTHING as expected! Telkom is useless and a *********** service provider! Yet they want the account fees to be paid every month and state they will credit the months of down time. Well Telkom will not receive one more cent from me until the useless service they say they will provide has actually been provided! CLOSE THE DAMN COMPANY AND LET PEOPLE WHO KNOW WHAT THEY DOING TAKE OVER SO THAT THE CORRECT SERVICE CAN BE PROVIDED!
WV
Wynand V's update07 Feb 2018, 15:34
Reviewer Update
Would you look at that yet again me replying to this post and Telkom usless idiots nothing. No updates no repairs NO NOTHING. Do us a favor and go out of business so a competent company and its people can take over what you clearly cant.