Telkom is the worst service provider in South Africa

I have been a client of telkom for 8 years. I signed for a lte 60 gig contract. I have been paying them every month for 8 years. 6 months ago I noticed they started charging me for subscriptions on my account. I called telkom to say I did not sign for any subscriptions. I then asked the agent who added these services to my billing without my express written permission? The agent says she does not know and will have to log a call to investigate. Since the 27 November 2023 telkom has suspended my line but I pay my contract every month on the 20th. I have told them I am not paying for subscriptions that was on my billing without my permission. Instead of activating my line because the can see my 8 years being with them I never took any subscriptions, it’s clearly someone internally that loaded these without my permission. When I called the agent she said she will remove it from my billing in November 2023. I then asked her if you’re able to remove subscriptions who ticked on my account to activate subscriptions without my permission to which the agent could not answer. I am not being placed at an inconvenience since November 2023 I do not have access to WiFi at home because telkom suspended the line. Nobody cares. I’m December they called me saying it’s resolved they asked for my banking details to pay me back R2500 and open my line. I gave the agent my banking details assuming my line will then be opened in December. The line is still suspended and nobody has called me to resolve the matter. I am paying for a service that is not being rendered & then I’m asked to pay for subscriptions I did not sign a contract for or accept by my written consent! I am utterly dissatisfied and frustrated. I will never ever support telkom again because they do not care about their long standing customers and then they suspend your line forcing you to pay a bill that isn’t yours then when you query it nobody can tell you what’s occurred on my account! This is ******* and customers are not suppose to be treated unfairly! I will be taking telkom to TCF and the ombudsman’s in due course!