Telkom is the worst service provider ever

I spoke to Fezile today,29/7/2022 on your #180 call centre at 10;36am. I asked her to debit my account with R100 and convert it to 300 minutes All Networks voice bundle. I only received 200 minutes. Please credit me my outstanding 100 minutes or credit back my money. I requested for multiple escalations with your call centre but as usual no one is resolving this issue. The number is question is ***. I also request that you listen to the call and hear how rude, unprofessional and condescending was Fezile. She literally told me to go fly a kite when I asked to speak to the team leader.